Small Bugs That Snowball
A broken form or a slow page left unpatched for weeks turns into a rebuild, once enough small issues stack up unnoticed.
Maintenance & Support Plans
Maintenance & Support Plans
A monthly retainer that keeps what you have built healthy: monitoring, security patches, backups, small fixes and steady improvements. Report an issue in your evening and it is usually resolved before your morning, because our day starts as yours ends.
- Works on Sites We Did Not Build
- Response Within 1 Business Day
- Monthly Retainer, No Lock-In
Without a Maintenance Plan
What Happens When Nobody Owns the Site After Launch
Most site issues are not dramatic. They are small things left unpatched, or unwatched overnight, until they cost far more to fix.
Security Patches Nobody Applies
Plugins, frameworks and dependencies age fast. Without someone watching, a known vulnerability sits open until it is exploited.
Issues That Sit Overnight
Something breaks after your team logs off, and nobody looks at it until the next morning, or later, if the agency that built it has moved on.
Performance That Quietly Degrades
Load times creep up release after release with no one profiling the site, until visitors start leaving before it finishes loading.
Agencies Who Vanish After Launch
The team that built your site is already on the next client, leaving you to find and brief a new developer from zero context.
Inherited Sites With No History
You take over a system nobody documented, with no clear picture of its real condition until something breaks and forces the question.
What's Covered
Everything Your Site Needs Between Launches
No separate line items for the basics. This is what runs in the background on every maintenance plan, standard.
01
Uptime & Error Monitoring
Your site is watched around the clock, so a crash or slowdown gets flagged the moment it happens, not when a visitor complains.
02
Security Updates, Applied on Schedule
Frameworks, plugins and dependencies get patched on a set cadence, closing known vulnerabilities before they become an incident.
03
Backups Checked, Not Just Scheduled
Backups run automatically and get verified regularly, so a restore actually works the one time you need it to.
04
A Monthly Bucket of Fix & Improve Hours
Small bugs, tweaks and steady improvements draw from a set of hours every month, so the site keeps getting better, not just staying patched.
05
Response Within One Business Day
Every plan guarantees a response inside one business day, with faster tiers answering the same day for anything urgent.
06
A Contact Who Already Knows Your Site
You reach the same person every time, so you are never re-explaining your setup and history to someone new on each ticket.
Why Teams Choose Us
Support Built Around Hours That Overlap Your Off-Hours
Anyone can sell a support retainer. Answering while your team is offline, auditing inherited systems honestly, and logging every change is the part most providers skip.
Choose a Plan-
Same Standard as the Team That Builds
Maintenance is handled by the same team that ships production builds, not a support desk reading from a script.
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Our Day Starts as Yours Ends
Report an issue in your evening and it is usually resolved before your morning, since coverage overlaps into your off-hours by default.
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Monitoring That Catches Issues Early
Uptime and error monitoring run continuously, so most problems are caught and fixed before a visitor ever sees them.
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Inherited Systems Get Audited First
We do not promise a plan blind. A short audit on any system we did not build tells you its real condition before anything is signed.
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One Point of Contact, Always
You reach the same contact every time, instead of re-explaining your site's history to a different person each ticket.
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Hours That Roll Into Real Fixes
Your monthly bucket of hours covers small fixes and steady improvements, not just patching, so the site keeps getting better, not just staying still.
How It Works
From Audit to Overnight Fixes
A short onboarding gets monitoring live fast, before the first patch or fix ever ships.
- 01
Audit the Current Site
We review your stack, hosting, plugins and known issues to understand the real condition of the system before anything is signed.
- 02
Pick a Plan
Choose Essential, Growth or Priority based on how large a monthly hours bucket and how fast a response your site needs.
- 03
Get Access Set Up
We get secure access to hosting, repositories and admin panels, scoped to exactly what the plan requires.
- 04
Monitoring Goes Live
Uptime and error monitoring start immediately, so issues are flagged from day one instead of discovered later by a visitor.
- 05
Ongoing Patches, Backups & Fixes
Security updates, backups and your monthly bucket of hours run on a set cadence, logged as they happen.
- 06
Report an Issue, Wake Up to a Fix
Flag something in your evening and it is typically resolved before your morning, since our working hours pick up where yours leave off.
Client Words
Trusted by teams who needed someone to actually own it
Our old agency disappeared after launch. Now issues we flag at the end of our day are usually fixed before we are back online the next morning.
We moved to a Growth plan after a checkout bug sat unresolved for a week. The dedicated contact and larger hours bucket fixed that immediately.
We inherited a site nobody documented. The audit before the plan started told us exactly what condition it was really in, no surprises after.
Questions, Answered
Maintenance & support plan FAQs
Do you support sites you did not originally build?
Yes. A short audit covers your stack and known issues first, so you know the real condition of an inherited system before a plan starts.
What is the difference between the three plans?
Essential covers monitoring, patching, backups and a starter hours bucket. Growth adds a dedicated contact and priority response. Priority adds quarterly audits and new feature builds.
How fast is response time?
Every plan responds within one business day. Growth and Priority plans carry a priority tier that typically responds the same business day.
What does the monthly bucket of hours cover?
Small fixes and steady improvements beyond routine patching, so the hours go toward making the site better, not just keeping it standing still.
Why is overnight response so fast?
Our working hours begin roughly as yours end, so an issue reported at the end of your day is often already resolved by the start of your next one.
Do you monitor uptime, or just apply patches?
Every plan includes continuous uptime and error monitoring, so issues are usually caught before a visitor reports them.
How are backups handled?
Security updates and backups run as a standard part of every plan, checked regularly to confirm they are current and restorable.
Is there a contract term?
No long-term lock-in. Plans run as a monthly or quarterly retainer and can be adjusted as your needs change.
Can unused hours roll over?
Unused hours roll into the next priority rather than expiring, so a quiet month is not wasted budget.
Can I upgrade from Essential to Growth or Priority later?
Yes. Plans can move up or down as your site's needs change, without waiting for a contract renewal.
Keep Exploring
Other ways to work with us
Hire Dedicated Developers
Vetted developers who join your team directly, for when maintenance turns into ongoing feature work.
ExploreWhite Label for Agencies
Unbranded delivery under NDA, for agencies who want to offer maintenance without staffing it in house.
ExploreEngagement Models
Fixed price, hourly, dedicated team or retainer — we recommend the model that actually fits.
ExploreReady to stop firefighting your site?
Tell us what's live and how it's hosted. We will scope a plan that keeps it patched, monitored and backed up, starting this month.